Unpaid claims sitting in your Accounts Receivable (A/R) represent cash that belongs in your bank account, not in limbo. As claims age past 30, 60, and 90 days, the likelihood of collection drops significantly. At QUAD Healthcare Solutions, our dedicated A/R team ensures that no claim is forgotten and every dollar owed is actively pursued.
Continuous Aging Report Analysis
We systematically monitor and work your A/R aging reports, categorizing outstanding claims by payer, age, and dollar amount. By prioritizing high-value and high-risk claims approaching their timely filing or appeal limits, we maximize revenue recovery before it's too late.
Proactive Payer Follow-Up
We don't just wait for insurance companies to process claims on their timeline. Our persistence is our strength. Our billing specialists spend hours on the phone with payer representatives, navigating complex IVR systems and speaking directly to adjusters to uncover exactly why a claim is delayed and forcing it through to adjudication.
Identifying Systemic Bottlenecks
If claims from a specific payer are consistently stalling, we look for the root cause. Whether it's a recurrent credentialing issue, a sudden change in payer processing rules, or a recurring demographic error, we identify the trend and implement permanent fixes so future claims process cleanly on the first pass.
Clear Financial Reporting
We provide full transparency into the health of your revenue cycle. You will receive clear, concise reporting on your A/R metrics, showing exactly what has been collected, what is currently being worked on, and our strategic plan to continuously reduce your days in A/R.
Key A/R Metrics We Track
- Days in A/R — average time from date of service to payment.
- % of A/R over 90 days — a leading indicator of cash-flow risk.
- Net collection rate — how much of collectible revenue is actually collected.
- First-pass claim acceptance rate — a direct driver of A/R age.